Privacy

Fitgenes Pty Ltd

General

Fitgenes Pty Ltd ACN 139 521 010 (Fitgenes) recognises that your privacy is very important and Fitgenes is committed to protecting the personal information it collects from you.  The Privacy Act 1988 (Cth) (Privacy Act), and the National Privacy Principles govern the way Fitgenes must manage your personal information and this policy sets out how Fitgenes collects, uses, discloses and otherwise manages your personal information.

Collection

Types of information collected

Fitgenes may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the services you are seeking.

Purpose of collection

The personal information that Fitgenes collects and holds about you, depends on your interaction with Fitgenes. 

Generally, Fitgenes will collect, use and hold your personal information for the purposes of:

• providing services to you or someone else you know;
• providing you with information and promotional materials about other services that Fitgenes, its related entities and other organisations that Fitgenes has affiliations with, offer that may be of interest to you;
• facilitating Fitgenes’ internal business operations and fulfilling Fitgenes’ legal obligations, including those under Part 2C of the Corporations Act 2001 (Cth) (Corporations Act);
• processing your application for shares or your vote, or any other matters in relation to your shareholding, or potential shareholding, in Fitgenes or any related body corporate of Fitgenes; and
• analysing Fitgenes’ services and customer needs with a view to developing new or improved services.

Method of collection

Personal information will generally be collected directly from you through the use of any of Fitgenes’ standard forms, over the internet, via email, or through a telephone conversation with you.  There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you.  Fitgenes will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.

Failure to provide information

If the personal information you provide to Fitgenes is incomplete or inaccurate, Fitgenes may be unable to provide you with the services you are seeking, process any application you make for shares or register your vote when required.

Internet users

If you access Fitgenes’ website, Fitgenes may collect additional personal information about you in the form of your IP address and domain name.

Fitgenes’ website uses cookies.  The main purpose of cookies is to identify users and to prepare customised web pages for them.  Cookies do not identify you personally, but they may link back to a database record about you.  Fitgenes uses cookies to monitor usage of its website and to create a personal record of when you visit Fitgenes’ website and what pages you view so that Fitgenes may serve you more effectively.
Fitgenes’ website may contain links to other websites.  Fitgenes is not responsible for the privacy practices of linked websites and linked websites are not subject to Fitgenes’ privacy policies and procedures.

Use and disclosure

Generally, Fitgenes only uses or discloses personal information about you for the purposes for which it was collected (as set out above).  Fitgenes may disclose personal information about you to:

• service providers, who assist Fitgenes in operating its business including its share registry, and these service providers may not be required to comply with Fitgenes’ privacy policy; and
• Fitgenes’ related bodies corporate and other organisations with whom Fitgenes has affiliations so that those organisations may provide you with information about investment opportunities, services and various promotions.
• Furthermore, the Corporations Act requires Fitgenes to allow anyone to inspect its public registers, including the share registry, which may if required by law, contain your personal information.

Security

Fitgenes stores your personal information in different ways, including in paper and in electronic form.  The security of your personal information is important to Fitgenes.  Fitgenes takes all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Access

You may access the personal information Fitgenes holds about you, upon making a written request.  Fitgenes will try to acknowledge your request within 14 days of its receipt, and to provide you with access to the information requested within 30 days.  Fitgenes may charge you a reasonable fee for processing your request.

Fitgenes may decline a request for access to personal information in circumstances prescribed by the Privacy Act.
If, upon receiving access to your personal information or at any other time, you believe the personal information Fitgenes holds about you is inaccurate, incomplete or out of date, please notify Fitgenes immediately.  Fitgenes will take reasonable steps to correct the information so that it is accurate, complete and up to date.  

Feedback

If you have any queries or concerns about Fitgenes’ privacy policy or the way Fitgenes handles your personal information, please contact the privacy officer at:

Street address:    Level 6, 360 Queen Street, Brisbane QLD
Email address:     enquiries@fitgenes.com.au
Telephone:           1300 348 436 37
Facsimile:             07 3229 7641
Website:               www.fitgenes.com

More information

For more information about privacy in general, you can visit the federal privacy commissioner’s website at www.privacy.gov.au.